Support Driven hosted a fireside chat event for AI - register above to check out the recording, where our speakers discussed things such as:

• AI 101

  • What is AI and how does it work?

  • What does training mean?

  • What are hallucinations? Why does AI make things up?

  • Fun fact: Why can't AIs do simple things like counting the number of letters in a word?
    

• Challenges:

  • What are the key challenges and limitations facing AI today, and how might these be overcome in the future?

  • What are some common misconceptions about AI, and how can we address them?
    

• Benefits

  • How can AI help streamline the support ticketing process and improve response times for customer inquiries?

  • How can AI be used to analyze customer feedback and sentiment to identify areas for improvement in the support experience?

  Enjoy this topic? Be sure to check out the following resources that may also interest you!

• Our Salary Database helps fellow customer service folks get paid the money they deserve - please contribute your salary to our invaluable database by filling out this quick survey! Once complete, you'll get access to the data as well!

• We have an AI track at the 2024 Support Driven Expo - check out details here - the call for proposals is now open!