SUPPORT DRIVEN EXPO

Las Vegas, NV | August 10th - 12th, 2025

What is Support Driven Expo?

8 tracks full of focused sessions that you and your team can mix and match to customize a program that best suits your needs:
Talk sessions presented by practitioners with hands-on experience from the Support Driven community
Every session is screened to help you learn - no sales demos and no product pitches
Designed to help you learn from presenters and attendees in a safe environment that facilitates deeper conversations about your challenges and ideas

Gain insights from industry leaders driving growth and championing the importance of Customer Support and Customer Experience.

As a senior leader, your strategic decisions directly shape your organization's success. There’s no manual for the challenges you face or the economic landscape you’re navigating.

Presenters

Unlocking the Strategic Power of Support to Drive Value

Marilyn Lin
Customer Experience and Founding Principal, Lotus Group International | ex Salesforce and Oracle
Leading Support Teams Through Uncertainty and Change

Hayden Mills
Director of Customer Experience, Alloy | ex-hims, Dollar Shave Club
Selecting and Implementing AI Tools That Deliver Results

Arturo Suarez Martir
Global Customer Success Leader, PagerDuty | ex Rundeck and Rogue Wave Software
CX Isn’t Enough: How to Combine Data, Stakeholder Management, and Scrum Methodologies to Drive Real Business Results.

Thaysa Starling
Founder, DEX | ex DiDi and 99
Empowering Teams with Actionable Performance Management Strategies and Frameworks

Alisha Joseph
Senior Operations, Invisible | ex Tovala and Uber Freight
Measuring What Matters to Create Experiences That Last

Nate Brown
Head of CX Advisory, Metric Sherpa | ex Broadcast Music, Inc