Where senior Support Leaders level up, together.
A dedicated in-person event for Senior Leaders in Customer Support/Customer Experience.
April 3-4 | Philadelphia PA
Network with leaders who care as much about support as you do.
As a senior leader, you play a direct strategic role in your company's success. There's no textbook for the work you do, or the current economic realities you're faced with.
Unfortunately, you're often the only leader who understands the Support function.
It's hard to talk through problems, develop innovative ideas, and have the impact you know is possible when you're on your own!
Leadership Summit is a two-day, in-person event exclusively for senior leaders in Customer Support/Customer Experience.
Because well-supported leaders create better opportunities for everyone. And because you deserve the support of peers who care.
Two days to level up your business, your career, and the entire Support field.
Meet and build relationships with other leaders who can relate to your challenges
Problem-solve, brainstorm ideas, and get insights to improve your business
Walk away with new friends and a network of peers that can help grow your career
The Experience
Unlike most conferences where you only sit and listen to lectures, Leadership Summit is carefully designed to maximize the time, the space and the participants, to make it the most beneficial to everyone involved.
Designed to spark connections
Speakers you'll want to hear
Conversations between leaders
Facing a room full of strangers isn't everyone's cup of tea! That's why we start Day One with a structured "meet and greet" mixer. You'll have time to meet many attendees in a fun and easy setting.
Our speakers are senior support leaders just like you. You'll learn from others who have been through things you may be facing now. They'll share insights about Strategy, Forecasting, and navigating uncertain times.
Day Two is intended to deepen the conversation. Facilitated sessions will have you bouncing ideas off each other, collaborating, and sharing aha-moments.
Dive into topics you care about through carefully curated talks.
By the end of the event, you'll have new connections with other leaders -- and a chance to stay connected through the Support Driven community.
SPEAKERS
-
Evaluating Support Tools Made Easy: A Step-by-Step Guide
KRISTINE CALLAGHAN
Manager, Client Support at Bonfire Interactive -
Acquisition Survival Guide: How to Thrive in the Midst of Change
LANCE CONZETT
Customer Experience Lead at Found -
The Customer Intelligence Cycle - An actionable framework for using customer feedback
KINCY CLARK
Director, Support at Bolt -
A Framework for Evaluating Chatbot/Automation Impact on Customer Experience
CHRISTOPHER MARTINEZ
Founder at Idiomatic -
Navigating Growth and Change: Identifying Process Gaps in Your Support Team
BRETT RUSH
Global Group Support Operations Manager at Adobe -
Clearing the Path: CX Journey Mapping
NYKKI YEAGER
CEO & Co-founder at Flight CX -
Revitalizing a Struggling Support and Success Team: A Case Study
BRIAN LEVINE
Co-founder and CEO, Yetto -
Navigating the Transition from Free Support to Paid Services: A Guide to Maximizing Your Team's Value
NEIL SMITH
VP of Technical Support at Iterable -
Creating Feedback Loops: Support to Product to Engineering and beyond!
PRISCILA HELLER
Senior Manager, Premium Support at GitHub -
AI-first Support Systems of the Future
DECLAN IVORY
VP of Customer Support at Intercom -
Ethical Outsourcing
MARI PARKER
COO at Boldr -
The ROI of Support Leadership: Communicating your Bottom Line Impact to the C-Level
ALYSSA EDELMAN
Senior Director of Customer Experience at Postscript -
Creating Feedback Loops: Support to Product to Engineering and beyond!
TRAVIS BRACE
Customer Support Program Manager at Grindr -
AI-first Support Systems of the Future
NATALIE HURST
Director of Customer Support at Nuuly -
Creating Feedback Loops: Support to Product to Engineering and beyond!
KAT GAINES
Developer Advocate at PagerDuty -
AI-first Support Systems of the Future
BOBBY STAPLETON
Director of Customer Support at Intercom -
The ROI of Support Leadership: Communicating your Bottom Line Impact to the C-Level
MAX SCHULTZ
Head of Partnerships at Frame -
Creating Feedback Loops: Support to Product to Engineering and beyond!
TORI MAYERNICK
Senior Associate, User Operations at NerdWallet -
Ethical Outsourcing
DAVID NORTON
Head Of Customer Experience at Floyd -
AI-first Support Systems of the Future
ANDREA SILAS
Vice President of Technical Support at DreamHost
Go from feeling like the only one who gets it
to having direct connections to other leaders in your field.
Leadership Summit 2022
Join us at Leadership Summit to:
Build a strong professional network
Hear from leaders of in-demand tech companies
Gain insights from your peers
Grow your career opportunities
Get invited to exclusive follow-up events
Survive and thrive as a leader
Leadership Summit could be for you if...
● Strategy & Direction, Budgeting, or Operational Tooling Decisions are part of your role
● You run the support side of your business, working directly with your company's leadership
● You're responsible for building a team and/or managing people
● Your job title is Head of Support, VP Support, or similar*
● You thrive when helping others, sharing ideas and problem-solving together
● You care about growing your culture and creating a positive employee experience
● You're open and curious about new ways of doing things
● You're passionate about strategy and growing as a leader
If this does not describe your role, that just means you'll find more value in other groups and events we offer.
* We recognize that job titles are not always reflective of the work we do, so don’t worry if you don’t fit into the “Head of Support” title box or if you’ve carried these responsibilities in the past but may find yourself on a new path - we still encourage you to apply.
Brought to you by:
Who you'll connect with:
Connect with leaders from tech and SaaS companies including:
We're keeping this event small. Here's why:
We believe the best way to learn is through sharing ideas with others who understand what you do.
At Leadership Summit, we want to give each person time to get into longer conversations and make deeper connections with each other. That's why attendance is limited.
We want to be super transparent in how we select applicants. Here's our criteria.
How to register:
This year’s Summit is limited to a smaller number of attendees to allow for small group discussions and activities.
Access is by application only.
It's simple to apply:
1 - Apply for a spot
We are doing our best to keep the approval process to under 2 weeks as we know you need to make plans.
2 - We'll invite you in
Once your spot is confirmed, we'll invite you to join us.
3 - Join us Live!
Pack your bag and join us in person! Leadership Summit is April 3-4, 2023, in Philadelphia, PA.
Venue
Leadership Summit takes place April 3-4, 2023 at:
World Cafe Live
3025 Walnut Street
Philadelphia, PA 19104
Our official hotel partner is:
Motto By Hilton Philadelphia Rittenhouse Square
31 S 19th Street
Philadelphia, PA 19103
SD discounted rate is $139/night + taxes if booked by March 3, 2023.
Event Sponsors
Find your people at Leadership Summit 2023.
When you have a strong network of peers who care, there's nothing you can't achieve.
Apply now and join us at Leadership Summit.