Where Heads of Support and Senior Support Leaders level up, together.
A dedicated in-person event for Heads of Support and Senior Leaders in Customer Support/Customer Experience.
March 26-27 | San Diego, CA
Latest Updates
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Tickets On Sale Now
Tickets for Leadership Summit San Diego are available through an application process and to members of the Support Driven Senior Leadership Group.
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Partner Hotel Deal
We have a nearby hotel deal for $149/night! Get all the details below and be sure to book your room before March 1st.
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All Speakers Announced!
Scroll to the Speakers section below to learn more about them and their talk topics!
Network with leaders who care as much about support as you do.
As a senior leader, you play a direct strategic role in your company's success. There's no textbook for the work you do, or the current economic realities you're faced with.
Unfortunately, you're often the only leader who understands the Support function.
It's hard to talk through problems, develop innovative ideas, and have the impact you know is possible when you're on your own!
Leadership Summit is a two-day, in-person event exclusively for senior leaders in Customer Support/Customer Experience.
Because well-supported leaders create better opportunities for everyone. And because you deserve the support of peers who care.
SPEAKERS
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Guarantee Renewals with Customer-Centric Onboarding
CLAY TELFER
Director of Customer Success -
Beyond Deflection: Making Self-Service a Driver of Customer Value
DAVID KAY
Knowledge Management Consultant for Customer Support -
Storytelling with Customer Data: Turn Insights into Meaningful Change
RADHA SAIKIA
Customer Success Lead at AuditSoft -
Pitfalls of Driving Revenue
BRIAN LEVINE
Co-Founder at Yetto -
How to Win Friends and Influence your CFO
JOSH PEACOCK
COO and Co-founder at LaunchBrightly -
Support Budgets with Data-Driven Hiring From Deficits to Data
MELISSA CHAMP
VP of Support at Tessitura Network -
Cost Center to Revenue Generator: A Roadmap
ARTURO SUAREZ MARTIN
Senior Director of Customer Success at PagerDuty -
Premier Support Excellence: Customer Engagement Strategies
RACHEL WU
Senior Manager, Technical Support at Iterable -
Stronger Together: A Support & Success Collaboration Approach to Renewals
JOHN WITT
Zendesk Administrator at Donnelley Financial Solutions -
Strategic Customer Support: Driving Business Value Beyond Revenue
MOLLIE HOLLAND
Member of Revenue at DevRev -
How to Influence the Company Roadmap
KEVIN YANG
Founder & Co-CEO at Idiomatic -
DEI & Support: Elevating Your Team While Creating Lasting Impact Across The Organization
ERICK CASANOVA
Sr. Customer Experience Manager & LGBTQIA+ ERG Chair -
How to Execute Exceptional Product Feedback Loops - Moderator
VARUN SHARMA
Co-founder and CEO at Enterpret -
How to Execute Exceptional Product Feedback Loops - Panelist
DESIREE GREGORY
Director of Global Support at DroneDeploy -
How to Execute Exceptional Product Feedback Loops - Panelist
MICHAEL NGUYEN
Voice of Customer at Figma -
How to Execute Exceptional Product Feedback Loops - Panelist
ANDREA SILAS
Vice President of Technical Support at DreamHost -
How Can Effective Leadership Drive a Customer-Centric Culture - Moderator
PETER EICKHAUS
Director of Client Experience at Boldr -
How Can Effective Leadership Drive a Customer-Centric Culture - Panelist
ELYSE MANKIN
Director of Product Support at Help Scout -
How Can Effective Leadership Drive a Customer-Centric Culture - Panelist
MARK RISKOWITZ
VP of Operations at Caraway -
How Can Effective Leadership Drive a Customer-Centric Culture - Panelist
REAGAN HELMS
Director of Customer Experience at Planning Center -
Turning Customer Feedback into Revenue - Moderator
RYAN MILLNER
Co-founder & CEO at Unwrap.ai -
Turning Customer Feedback into Revenue - Panelist
JENS NORDGAARD
Business Intelligence Analyst, Solutions & Insights Team at Oura -
Turning Customer Feedback into Revenue - Panelist
JON COON
Director of Customer Experience at Bill.com -
Turning Customer Feedback into Revenue - Panelist
ALYSIA DUPUY
Directory, CX Strategy & Chief of Staff at Sunrun
Two days to level up your business, your career, and the entire Support field.
Meet and build relationships with other leaders who can relate to your challenges
Problem-solve, brainstorm ideas, and get insights to improve your business
Walk away with new friends and a network of peers that can help grow your career
The Experience
Unlike most conferences where you only sit and listen to lectures, Leadership Summit is carefully designed to maximize the time, the space and the participants, to make it the most beneficial to everyone involved.
Designed to spark connections
Speakers you'll want to hear
Conversations between leaders
Facing a room full of strangers isn't everyone's cup of tea! That's why we start Day One with a structured "meet and greet" mixer. You'll have time to meet many attendees in a fun and easy setting.
Our speakers are senior support leaders just like you. You'll learn from others who have been through things you may be facing now. They'll share insights about Strategy, Forecasting, and navigating uncertain times.
Day Two is intended to deepen the conversation. Facilitated sessions will have you bouncing ideas off each other, collaborating, and sharing aha-moments.
We’ll be exploring the theme Transforming Customer Support from Cost Center to Value Driver.
By the end of the event, you'll have new connections with other leaders -- and a chance to stay connected through the Support Driven community.
Brought to you by:
Sponsors
Leadership Summit could be for you if...
● Strategy & Direction, Budgeting, or Operational Tooling Decisions are part of your role
● You run the support side of your business, working directly with your company's leadership
● You're responsible for building a team and/or managing people
● Your job title is Head of Support, VP Support, or similar*
● You thrive when helping others, sharing ideas and problem-solving together
● You care about growing your culture and creating a positive employee experience
● You're open and curious about new ways of doing things
● You're passionate about strategy and growing as a leader
If this does not describe your role, that just means you'll find more value in other groups and events we offer.
* We recognize that job titles are not always reflective of the work we do, so don’t worry if you don’t fit into the “Head of Support” title box or if you’ve carried these responsibilities in the past but may find yourself on a new path - we still encourage you to apply.
Venue
Leadership Summit takes place
March 26-27, 2024 at
Planning Center HQ
2788 Gateway Rd
Carlsbad, CA 92009
*Special Thanks to our community member, Reagan, for hosting us at their company’s HQ.
We're keeping this event small. Here's why:
We believe the best way to learn is through sharing ideas with others who understand what you do.
At Leadership Summit, we want to give each person time to get into longer conversations and make deeper connections with each other. That's why attendance is limited.
How to register:
This year’s Summit is limited to a smaller number of attendees to allow for small group discussions and activities.
Access is by application only.
It's simple to apply:
1 - Apply for a spot
We are doing our best to keep the approval process to under 2 weeks as we know you need to make plans.
2 - We'll invite you in
Once your spot is confirmed, we'll invite you to join us.
3 - Join us Live!
Pack your bag and join us in person! Leadership Summit is March 26-27, 2024, in San Diego, CA.
Find your people at Leadership Summit 2024.