Beyond CSAT with Sarah Betts

Written By Shubhangini shikha

Join Sarah Betts, the Director of Alyce Support at Sendoso, and Neal as they talk about measuring what matters beyond CSAT.

  • Why CSAT does function as an isolated metric?

  • What can you do to work towards more leading indicators?

  • How can you get your team on board?

Hope you enjoy!

Shubhangini shikha
Previous

Creating Community with Lizzie Keiper
Next

Ticket Prevention with Rolf Middendorp