Ticket Prevention with Rolf Middendorp

Written By Shubhangini shikha

Rolf Middendorp, Co-Founder of Dology, joins Growth Support to talk about scaling Support, and solving the real problems with Ticket Prevention and how GenAI plays a role in creating a fun Support environment for the future!

We talk through:

  • Ticket Prevention vs. Deflection

  • How to scale creatively, and work towards a healthy contact rate

  • How GenAI will create room for more (and more fun)

  • Human Solutions for Human Problems

and more!

Shubhangini shikha
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