Building a Taxonomy with Nick Cannariato

Nick Cannariato, Co-Founder of Yetto, joins me to talk about creating tag taxonomies and best practices around structuring your support data.

Join us as we talk through:

🏷️ Who your taxonomy should serve

🏷️ How to structure your data

🏷️ Ways to reduce friction for the Agent Experience

🏷️ Things to avoid to reduce data debt

🏷️ and so many more great things!