Is it really not possible to create new "User" fields on a Ticket? eg. I want to store a Tier2 rep's name/email etc. in addition to the Assignee so I can report on both?

Has anyone been using Zendesk Talk vs. Talkdesk, Aircall, etc.? We’re considering it since we’re already using ZD and have issues with Aircall.

Anybody using the Omnichannel Routing beta yet? Curious how it’s working for people in curbing cherry picking.

Curious if anyone has come up with a good solution for cherry picking.

Which 3rd party vendors do you use and/or recommend for ticket-related surveys (CSAT, NPS, CES, other)?

How can I make a generic trigger that adds the account manager as a follower on all tickets for an org?

Is there an easy way to put a notice on outbound ZD calls that the call is being recorded?

How can I get a report of all the agents using a Zendesk seat to export?

Does anyone else change their ZD color to match seasons? I've always done this…

I tried searching ZD help but ended up in circles - is there a way to ban a user in Workspace? We suspended them but they are still able to chat in.

Any CSAT > Slack trigger experts here? I’ve set up a webhook to send good ratings to a slack channel, but any time the ticket is put back into solve, it will resend the satisfaction comment to slack.

Is it possible to force a ‘recalculate’ the first response times for some closed tickets? We have a few ones where the first comment was internal but we were in touch with the customer elsewhere (another ticket) bit of a process failure but I don’t want us to be liable for rebate on that. If I can correct the FRT we should be good.