Internal Quality with Kateryna Shelest

CSAT doesn't paint the whole picture.

Kateryna Shelest, Co-Founder & CEO of Katico, joins me for this conversation to talk about Internal Quality and how it can be a much more comprehensive view into the success of your teams.

We talked about when to get started with quality, the different stages, and what to look for in conversations.

Katico is a boutique consulting firm designed to keep your support systems optimized for success with all-in-one services. Check them out here