Support Skill Sets with Thibaut Martin

Written By Shubhangini shikha

What does it mean to be a solid Support Specialist?

Thibaut Martin, COO & Co-founder of Smart Role joins me for a conversation to talk about the key skills that it takes to be in Support, and how to develop them.

We're talking about:

  • How old-school training has worked, and what developing new reps looks like

  • What the key skills every rep needs are

  • The impact on AI and the skill development of reps

  • and much more!

Hope you enjoy this conversation, and let us know: What do you think it takes to be a great rep?

Shubhangini shikha
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