Support Driven Blog

SD Book Club – Effortless Experience (Chapters 7-8)

The Support Driven Book Club met for the 4th time to discuss The Effortless Experience. In the last meeting for this round of the SD book club, we covered the seventh and eight chapters. The seventh chapter focused on making low effort initiatives stick within an...

Your Support Driven Leadership Summit Recap!

Thank you so much for helping to make Support Driven Leadership Summit 2019 such a success! Every speaker, volunteer, sponsor, and attendee plays a critical role in the success of the event.    We’d like to extend a huge thanks to our sponsors: Automattic,...

4 Ways to Celebrate Customer Service Week

Customer Service Week 2019 is upon us and we’ve been busy showing love for our front line team! This is a great time of year to acknowledge and thank the people in your company who care for your most valuable asset– your customers! Here are the four ways we celebrated...

SD Book Club – Effortless Experience (Chapters 5-6)

The Support Driven Book Club met for the 3rd time to discuss The Effortless Experience. In this week’s meeting we covered the fifth and sixth chapters. After chapters on initiatives to make experiences effortless, the fifth chapter looked inward. The chapter covered...