Support Driven Blog

Candidate Advocacy Meeting 1 – Notes (May 27th, 2020)

Attendees: Scott, Brittany, Lilly, Harsha Note: Meeting will be held weekly (until further notice). On the backend, we will use Basecamp/Google Drive as a place to keep all the info together. Three Major Focuses: Job Board, Information Release (Notes) and Story...

The ultimate checklist to optimize your Zendesk

Preface With COVID-19 on the rise and many companies are affected, we need to support each other even more than usual. We all are facing very special management and productivity challenges doing customer service these days. And I think that knowledge is the best...

Working Remotely during Social Distancing: A Survival Guide

Working Remotely during Social Distancing: A Survival Guide

  With the current concerns around COVID-19, many of us have found ourselves in a position in which we are now being asked to work from home for the next several weeks.  Working from home can be an amazing experience but it also has its own unique situations and...

Volunteer for Support Driven Summit 2020- Portland!

Volunteer for Support Driven Summit 2020- Portland!

We’re getting ready for the Support Driven Leadership Summit 2020- Portland conference and we would love to have your help at the event! Volunteers will have the chance to contribute to and participate at the Leadership Summit: meet attendees and speakers, provide...

2020 Customer Support Conferences- Updated 3/12/2020

2020 Customer Support Conferences- Updated 3/12/2020

This post has been updated 3/12/2020. Due to COVID-19 (coronavirus), many upcoming events have been cancelled, postponed, or gone virtual. Please check websites for the most up-to-date information. What could be better than getting Support Driven members together in...

When you find yourself unemployed

When you find yourself unemployed

When you find yourself suddenly out of work, emotions can run high. Adrenaline, anger, sadness, anxiety, among others, are likely pumping through your veins

SD Book Club – Effortless Experience (Chapters 7-8)

SD Book Club – Effortless Experience (Chapters 7-8)

The Support Driven Book Club met for the 4th time to discuss The Effortless Experience. In the last meeting for this round of the SD book club, we covered the seventh and eight chapters. The seventh chapter focused on making low effort initiatives stick within an...