Blog
Support Driven Expo 2023 Las Vegas - Call for Proposals - Closed
SD Expo (October 9-10, 2023) brings the Support Driven community together to share how Customer Support really gets done so we can learn from each other and move the industry forward.
Support Driven Leadership Summit 2023 - Oakland - Call for Proposals - Closed
SD Leadership Summit brings Heads of Support together so we can learn from each other and move the industry forward.
Support Driven Leadership Summit Philadelphia 2023 - Call for Proposals - Closed
SD Leadership Summit brings Heads of Support together so we can learn from each other and move the industry forward.
If someone on your team is looking to move on from your Support team, how do you prepare for this?
If someone on your team is looking for a lateral move. Let’s say, they would like to move from your Support team into the Marketing team.
What would your first reaction be? How do you prepare for these situations? Would you be in a position where you could encourage them to make that transition or introduce to folks in that team, if needed?
Storing Tier 2 rep name in addition to the Assignee
Is it really not possible to create new "User" fields on a Ticket? eg. I want to store a Tier2 rep's name/email etc. in addition to the Assignee so I can report on both?
Zendesk Talk vs. Talkdesk, Aircall, etc.
Has anyone been using Zendesk Talk vs. Talkdesk, Aircall, etc.? We’re considering it since we’re already using ZD and have issues with Aircall.