Anybody using the Omnichannel Routing beta yet? Curious how it’s working for people in curbing cherry picking.

Curious if anyone has come up with a good solution for cherry picking.

How did you know or discover that you wanted to build a career in Support? What sparked your interest to work in Customer Support? Was there anyone or any event in your career that led you towards that path?

Which 3rd party vendors do you use and/or recommend for ticket-related surveys (CSAT, NPS, CES, other)?

I am wondering if anyone has any suggestions for the best places to look for SaaS customer support jobs. I currently check LinkedIn and jobs.google but unsure if I am missing out on some opportunities by not looking on the best sites!

How can I make a generic trigger that adds the account manager as a follower on all tickets for an org?

How Can I Highlight My Leadership Skills When I Don’t Have Direct Experience as a People Manager?

Do you find that you spend social gatherings regaling your friends with your theories of leadership? When you made your list of New Year’s resolutions, was one of them to speak at a conference about leadership? When you talk in your sleep, is it mostly to say, “I’m the captain now?” Whether the answer to any of these questions is yes or even a hesitant and/or confused “...maybe?” we’d like you to know that we’re accepting proposals for the long-delayed and long-awaited Support Driven Leadership Summit, taking place on June 6 and 7, 2022, in Portland, Oregon!

Is there an easy way to put a notice on outbound ZD calls that the call is being recorded?

How are you connecting teammates in a remote world?

What activities and events are you doing to help team members feel like they are a part of a team instead of on a lonely remote island?

How can I get a report of all the agents using a Zendesk seat to export?